Second outage for HSBC online stock trading in three months

By Computerworld Hong Kong staff | Jul 14, 2010

HSBC's online stock trading service experienced its second outage in three months.

 

According to a report by Chinese daily Ming Pao, the bank's online stock trading system delayed transactions for 15 minutes from 10am to 10:15am on Monday.

 

A spokesperson was quoted as saying that the bank is still investigating the system failure and can't provide the number of customers affected and the amount of monetary loss incurred by customers. The Hong Kong Monetary Authority requested the bank to submit a report detailing the incidents.

 

In mid-April, the bank online investment service was down for more than an hour.

 

HSBC online investment service down for more than an hour

By Computerworld Hong Kong staff | Apr 19, 2010  

HSBC is investigating the cause of an online investment services disruption incident that took place last Thursday.

 

According to a media report by Hong Kong-based Chinese daily Ming Pao, customer of the bank said the HSBC online banking investment services failed to show investment account balance and execution status of an order.

 

An HSBC spokesperson is quoted as saying that the online investment services were intermittently unavailable between 1.50pm and 3.12pm on Thursday but services resumed thereafter.